Privacy policy
This policy covers the information sent through the enquiry form, by email or by WhatsApp, and the technical files attached to an enquiry.
What is collected
Contact details (name, company, business email, phone or WhatsApp), country and destination port, and the technical information in the enquiry: product type, layer structure, thickness, dimensions, quantity, application and any drawing, data sheet or photograph attached.
The site also records the page the enquiry was submitted from, the referrer, campaign parameters where present, and a hashed form of the IP address. This is used to understand which pages produce enquiries, not to identify individual visitors.
How it is used
Enquiry information is used to answer the enquiry, prepare a quotation, arrange a sample and, where an order follows, to produce and ship it. Technical files are used for the feasibility review. Information is not sold or shared for marketing purposes.
Enquiry records are kept for as long as the commercial relationship requires and for the retention period required by applicable trade and tax rules.
Your choices
You can ask what has been recorded about your enquiry, ask for it to be corrected, or ask for it to be deleted where no legal retention obligation applies. Write to the email address in the footer with the reference number of the enquiry.